We suspect most of our readers have heard about ITIL (Information Technology Infrastructure as a Service) and its many benefits, but what do you think of it as theoretical best practices that inform how best to manage your IT services? 

The ITIL framework consists of a series of components, each focusing on a different element of IT service’s life cycles.

If you are new to IT or do not know ITIL, you can find the best IT procedures for its services here. Initially, ITIL was a library of 30 books that presented best practices in information technology. If the true description were a series of “best practices,” many IT teams would have taken five of the ITIL books (now six) and turned them into a rigid framework. We introduced it to the Information Technology Infrastructure Library to be more open – more open and open to new ideas. Still, our partners wanted to go deeper and ask how it works and how it could help the organization achieve its strategic goals. 

Human resources are a popular choice, but other knowledge management systems are not specific to service management. Human resources managers have to determine who manages the knowledge and maintains the learning and sharing of it. Since ITIL and “knowledge management” apply specifically to service management and service desk staff, the answer to this question should be “yes” for all. 

When you start working on a service delivery project and getting to know the ropes of IT service management, you wantto build a leadership role in which you are responsible for the end of the process. A certified ITIL service manager with experience working on IT services delivery projects should be an excellent resource for process owners. 

If you understand the difference between ITIL and ITSM, you are well on your way to planning and managing IT processes in your organization. Once you have chosen ITIL, successful service management is a combination of IT service delivery, IT services management, and IT process management. This means that if you want to implement incident management, you should also consider implementing problem management. However, ITIL best practices recommend a phased implementation that could be detrimental to your business. So it is essential to consider the business and service processes as a whole, even if it applies to only a small part of your organization.

The nine guiding principles from “The ITIL Practitioner Guiding Principles” can help you keep your IT service management improvements on track. These, in turn, might get you interested in how to measure and mature the ITIL change management process. All in all, these principles should give you a good idea of how flexible ITIL can be to your needs. 

IT service owners should familiarise themselves with the process and have the ITIL process managed by an IT service manager. Most organizations implementing ITIL start with a basic understanding of the ITIL process and its use in the service management process. During the ITIL training, employees and managers should also focus on ITIL processes, planning, and release management. 

Suppose you have already implemented the ITIL framework in your company and are looking for a way to start. In that case, this checklist is the perfect way to so and also ensure that the process is conducted in a way that has a tangible impact on your organization’s business. 

Let us help you simplify the process and introduce you to 4Biz platform, which has 16 ITIL processes certified by  PinkVERIFY™  and brings several features, such as indicators and metrics panels, virtual assistant and chatbot, implementation of AIOPs, everything your company needs to improve service intelligence and the experience of clients and employees. Ready to get on the winning team? Check it out!

Reference:
https://www.itiltraining.com/usa/blog/difference-itil-itsm