The social isolation caused by the Covid-19 pandemic required a series of quick and assertive adaptations in the corporate universe. Although little by little, some companies return to the routine in their physical spaces, many others preferred to adopt the hybrid model of work in definitive, harmonizing the routine to a remote work environment.
The prospects for digital transformation are high in this model of work. To meet expectations, it is up to each business to customize the approach to the specific needs of each area of the company and adjust the task flows to employees. Going The challenge for many organizations is not how to manage teams remotely but how to manage the hybrid workforce efficiently.
The hybrid model offers employees autonomy to decide how, where, and when to carry out their activities in the best possible way. In this way, professionals can choose between fulfilling tasks in the home office, at the company’s headquarters, or in flexible offices. Also, this format generates more convenience and flexibility of schedule. On the other hand, companies can cut costs, improve productivity and results, and reduce turnover.
Automation is one such promising adaptive solutions combined with remote work in a dynamic and modern IT environment optimized. After all, in an era where time remains one of the most scarce assets, quick, efficient responses and production processes are needed regardless of the context in which tasks are performed.
In this circumstance, support structures such as AIOps, Service Desk, and Help Desk become very relevant: through various categories of contact such as e-mail, telephone, social networks, or applications, they contribute to meeting demands. Check out how each of these solutions works:
AIOps
AIOps (Artificial Intelligence for IT Operations) uses data science, Artificial Intelligence, and machine learning to give ITOps teams the necessary resources to automate IT tasks based on the operation’s data. Besides, it offers real-time coverage of the problems that are hampering the systems’ performance or availability under your responsibility.
Service Desk
The Service Desk has a fundamental role in assisting in IT management in the most diverse areas or businesses and being at the front line, dealing with customers and potential customers. After all, integration with technological solutions is a strategic and decisive issue for the good user experience, the teams’ productivity, and the reduction of operating costs.
Help Desk
As it solves fewer complex problems, the Help Desk is the “first level of service” in most companies. Progressively, the Help Desk brings together several communication channels: telephone exchange, chat, e-mails, and even its portal. The demands received are pointed to attendance control.
Although they are often used interchangeably, the Help Desk and Service Desk departments combine different service purposes in practice, although on many occasions, they might even be complementary. Due to its greater breadth of scope, the Service Desk is an improved and expanded version of the Help Desk. Run2biz offers several solutions that guarantee the necessary automation for teams in your company’s different areas and can give full support to the hybrid, traditional, or remote model of work in your organization. Schedule a free consultation with one of our consultants.
Reference:
https://www.microsoft.com/en-us/worklab/work-trend-index/hybrid-work