The ITSM your IT team needs in a few weeks.
Free up IT to be strategic for your company
More efficiency, fewer interruptions
Save time and resources.
Better decisions
More compliance, fewer errors.
Ensure rigorously enforced security procedures and policies, reducing human errors and minimizing operational risks.
ITSM/ESM in action
Gradual and Agile Implementation
Why investing in ITSM is important for your company
ITSM (IT Service Management)
ITSM is a set of strategies, tools, and software that monitor and coordinate the entire lifecycle of activities in the IT sector. It enables the delivery of quality IT services with a strategic focus, aiming for the best ROIs (Return on Investment) and keeping the value chain operational.
ITOM (IT Operations Management)
IT Operations Management ensures the administration of all technology components and application requirements within an organization. It includes provisioning and managing capacity, availability, performance, and security for the entire IT infrastructure and assets.
ITAM (IT Asset Management)
IT Asset Management is a framework that proactively and strategically manages the acquisition, usage, maintenance, and discontinuation of IT assets. It encompasses management responsibilities for the entire lifecycle of these assets, including tactical and strategic decision-making.
Service Desk
Streamline your employees’ routine, discover the root cause of issues in a structured manner. From these routines, you can build a knowledge base and perform support performance analysis with real-time dashboards featuring tailored KPIs.
NOC (Network Operations Center)
Manage the flow of information involving your organization’s network with the Network Operations Center (NOC). With artificial intelligence and machine learning solutions, you can automate processes and resolve network issues in minutes.
Chatbot
Accelerate support for employees and customers with a properly “trained” Chatbot. Set up the structure you need to make the knowledge base available 24/7 for less complex inquiries and redirect strategic matters to the IT team.