ITIL can be challenging to get your head around, so here we are highlighting some of the most important aspects of ITIL 16 process and their translation to the IT world regarding application development and deployment. It is great to report that Run2biz is now one of the first tools certified to achieve ITIL compatibility with the 16 processes.
IT service owners should be familiar with these processes and manage them effectively under the IT service manager’s guidance. IT service managers need to know about ITIL processes to know how to implement each phase of each method and ultimately take over the service’s ITIL life cycle. There is a need to identify the business risks and benefits associated with introducing ITIL processes and the benefits and risks of implementation.
ITIL describes processes for continuous improvement of service but does not require applying a single process or improvement method. In this way, it provides a framework of procedures that embody best practices. While there are no requirements for an organization to apply ITIL processes to its IT service management, it includes the exact methodology for implementing these processes.
ITIL is a best practices framework, where the implementer has to fill in the details. Therefore, the ITIL framework does not specify how its processes should be implemented in absolute terms, and this detail is left to the implementers.
In earlier versions of ITIL, each activity was documented as a best practice process — a flow of tasks to deliver an outcome. If you look at the ITIL 2 Service Support volume, you find process flow charts. This worked fine when everything was simple. Things are no longer that straightforward. The one-process-fits-all approach doesn’t work anymore. That approach is too rigid and limited to work in the ultra-fast digital age where service customers have much higher expectations.
Of course, merely purchasing software is not enough to understand ITIL guidelines’ event management, but the right solution can be invaluable in fulfilling its principles. Education sites that focus on best ITIL practices are excellent resources for people who want to understand it better. However, there is no discrete phase in the world of continuous delivery, and best practices for ITIL service delivery can and should be adopted.
While some of the ITIL recommendations may not be practical for every organization, ITIL is a good starting point for building an IT service management solution. The Service Transition module also enables changes to service and service management processes to be carried out in a coordinated manner. From a process-oriented point of view, this tool’s use enables integrating the ITIL process into the entire service management process. This tool can be integrated into any ITIL process solution to keep the organization on track.
The latest version of ITIL not only invalidates some widely used practices, such as “service management,” but also some of its concepts and principles. The 4 dimensions of ITIL 4.0, which describe the puzzle pieces that need to be put together to become an efficient service provider, will help you with the new “ITIL 4” guide.
It shows what ITIL processes in business management do and how their combination can create an IT Service Management Organisation. Through ITIL processes, financial management provides a method for tracking service costs, including their implementation costs.
Service Lifecycle
Service lifecycle covers the five lifecycle stages of ITIL 3 and above, following a waterfall-type approach. It talks about Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement.
As these lifecycle stages belong to separate teams and activities are performed separately, it creates siloed environments. That further increased the cost and slowed down the pace of IT, impacting the overall Business.
Service Value System (SVS)
The ITIL SVS describes how all the organization’s components and activities work together as a system to enable value creation. Each organization’s SVS has interfaces with other organizations, forming an ecosystem that can facilitate value for those organizations, their customers, and other stakeholders.
Service Value System defines Governance Principles as guardrails/boundaries to help an organization achieve its objectives and continually improve the services by meeting stakeholders’ expectations. To achieve set objectives, Organisations would need direction and control. This would be ensured by appropriate Governance.
To achieve this set of objectives, there is a need to define Service Value Chain, which would have multiple Value Streams. Practices would be the set of organizational resources required to execute Value Stream activities. Thus SVS could help eliminate the silos.
Service Value Chain (SVC)
SVC is an operating model that outlines the critical activities required to respond to demand and facilitates value generation by creating and managing products and services.
The six value chain activities are:
- Plan
- Improve
- Engage
- Design and transition
- Obtain/build
- Deliver and support
This is when Agile, Lean, DevOps, and SRE (Site Reliability Engineering) were adopted by most companies as a guide to address the “Build.”
Many of these activities support the core of the ITSM processes, some of which support ITIL’s service desk management capabilities. Others support Governance as a whole, and some require integration with ITM tools. The ITIL discipline of service support provides a range of deployment tools, deployment, maintenance, and maintenance.
These ITIL implementations are typical IT services features as part of the service management process and the integration with ITOM tools. These IT services can be used in various ways, for example, on-site, outside the company, in-house, or as a service to a third-party provider.
PinkVERIFY is a beacon of quality and trust as Pink’s experts evaluate its certified tools to determine the best ITIL compatibility with the 16 processes and their implementation, “said David Ratcliffe, President of Pink Elephant.
| 4Biz platform has 16 ITIL processes certified by PinkVERIFY™ . It brings several features, such as indicators and metrics panels, virtual assistant and chatbot, implementation of AIOPs, and everything your company needs to improve service intelligence and clients and employees’ experience. |
Some 4Biz advantages for you:
- Preserve your data
- Maintain your processes and flows
- Create new solutions and applications (low code)
- Make customizations yourself
- Empower your technical team
- Integrate systems, ERPs and enhance your Digital Transformation