ITSM Articles

ITSM Alignment: When Technology Meets Business Targets

IT Service Management (ITSM) is an important topic to consider when establishing the correct...

With extraordinary events forcing the entire world to undergo an unprecedented adjustment period,...

A very short time ago, the IT area of a company was known as a supporting sector, of reactive...

It has never been simple to choose an IT service management (ITSM) tool. Everything in IT always...

nov 3, 2021 | ITSM

With extraordinary events forcing the entire world to undergo an unprecedented adjustment period, organizations and...

out 22, 2021 | ITSM

A very short time ago, the IT area of a company was known as a supporting sector, of reactive action, destined to...

set 23, 2021 | ITSM

It has never been simple to choose an IT service management (ITSM) tool. Everything in IT always seems to be changing....

All too often organizations use the terms “service desk” and “help desk” interchangeably. While at first glance, these...

out 15, 2020 | ITSM

We suspect most of our readers have heard about ITIL (Information Technology Infrastructure as a Service) and its many...

out 7, 2020 | ITSM

Do you know how IT service management (ITSM) is directly related to people, the processes they perform, and the...

set 30, 2020 | ITSM

IT Services Management (ITSM) comprises processes involved in handling IT services such as IT infrastructure, IT...

set 18, 2020 | ITSM

This guide describes the benefits of ITSM and aims to eliminate any confusion about ITIL and ITSM and identify...