Blog
ITSM Beyond the Ticket: The Growing Importance of ITSM
With extraordinary events forcing the entire world to undergo an unprecedented adjustment period, organizations and...
Increasing Overall Effectiveness: The Importance of Change and Problem Management
Change is the only constant thing that people know of, according to a well-known adage. This saying is especially true...
Change Management: Transforming into a Zero Trust Framework
Technology is everywhere, and every day, there are new advancements. Inevitably, these constant advancements have...
Winter Is Coming For Your Holidays Operations!
2020 is a year like no other, and the holidays will reflect this, leaving retailers tasked to predict what strategies...
3 Ways to Implement Chatbot in Your Business
Since chatbots are a hot topic, we decided to dedicate a separate article to them and show you the drawbacks and...
Adopting an ITIL framework can lead to cost savings for business
Companies always search for solutions that reduce costs, extract more value from its resources, and increase...
4 Phases of the AI Value Generation Cycle in Companies
The media has been talking a lot about Artificial Intelligence, mainly about how companies need to use this new...
Things IT Managers Should Know Before Implementing ITIL
We suspect most of our readers have heard about ITIL (Information Technology Infrastructure as a Service) and its many...
How does IT Service Management connect people, processes, and technology?
Do you know how IT service management (ITSM) is directly related to people, the processes they perform, and the...
Managing ITSM To Serve Business Needs
IT Services Management (ITSM) comprises processes involved in handling IT services such as IT infrastructure, IT...
What is ITSM? Discover ITSM in Practice and its Benefits
This guide describes the benefits of ITSM and aims to eliminate any confusion about ITIL and ITSM and identify...
What is IT Operations Management (ITOM)?
IT Operations Management (ITOM) is the IT area that effectively plans, organizes, coordinates, and controls IT...