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How Improving Your Company’s Culture Can Affect Cybersecurity

As technology grows, malicious attempts to obtain sensitive data illegally also grow. Thus, it is...

How can AI and Chatbots Help My Company?

Despite all of the technology they directly manage and assist with, the IT service desk is...

What is Enterprise Service Management (ESM)?

IT Service Management (ITSM) software has been a standard service desk component for a long time,...

Digital Workflows 101: what you must know about it

Digital transformation is not a new topic. It has worked its way into almost every industry...

ITIL 16 Processes

ITIL can be challenging to get your head around, so here we are highlighting some of the most important aspects...

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ITSM vs. ITIL

Two new avenues have recently emerged that are beginning to challenge IT's role in the faster and more agile DevOps...

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