Blog
Change Management 101: The Basics of Change Management
The world is changing at a breakneck pace. Everything from our tech to our daily actions evolves daily. While most of...
ITSM Alignment: When Technology Meets Business Targets
IT Service Management (ITSM) is an important topic to consider when establishing the correct digital transformation...
Cybersecurity in Action: 10 Steps to Improve your Company’s Defenses Against Cyberattacks
With today's ever-increasing dangers to online businesses, having a reliable security solution is critical....
The 16 ITIL processes of the 4Biz Service Management Platform
ITIL, or Information Technology Infrastructure Library, is a set of best practices applied to an organization's IT...
The Future of Digital Workspaces
Digital workspaces and remote working were once a pipedream for most nine-to-fivers. However, in the past five years,...
The Benefits of Remote Access for Service Desk Support
It can be difficult for many IT service desks and help desks to achieve high customer satisfaction. Even under normal...
Agile Team Management and Collaboration
The world is now entering a new chapter. Everything has changed following the pandemic. Fortunately, despite the...
Service Desk Versus Help Desk: What are the Differences?
All too often organizations use the terms “service desk” and “help desk” interchangeably. While at first glance, these...
How to achieve IT operational efficiency
Achieving IT operational efficiency is the great desire of technology managers since its concept is related...
How To Combine ITIL Best Practices With The Agile Mindset?
Given that the future of IT operations is DevOps-centric, it is essential to understand what the DevOps process...
What Is Workflow Automation and Why Do You Need It?
Lately, there has been a lot of talk about workflow automation and its impact on your business. Automating...
5 Steps for An Efficient Workflow Automation
This article covers everything you need to know about workflow automation to make the most of your business...