Chatbot: Your company always available
Provide quick responses 24 hours a day, 7 days a week to users.
Dramatically increase your support team’s productivity and have multiple virtual assistants working 24/7. The Chatbot can be trained to answer questions, perform pre-validation tasks, carry out automated activities, and can be used by any department in the company.
More productivity, fewer interruptions
Omnichannel
External integrations (API)
Knowledge base
Chatbot in action
Service Desk whenever you need it.
Why investing in a Chatbot is important for your company
Proactive Customer Interaction
Chatbots can be programmed to initiate conversations with prospects and customers, anytime day or night, in a proactive, personalized, and engaging manner. In such a competitive market, actively offering knowledge, solutions, and interactions is a significant differentiator at every stage of the customer journey.
IT Resource Savings
Most requests received by the Service Desk are of low complexity, and chatbots can resolve them without taking up the team’s time. More complex cases can be validated and forwarded to human support.
Always Available Support
Ensuring a good customer experience is one of the greatest assets your company can have. With chatbots, support is available at any time, no matter where the user is browsing: on the website, in the company’s app or platform, on social media, and messaging apps (WhatsApp, X/Twitter, or Facebook Messenger).
Improved Customer Experience
The availability and speed of support have a positive impact, reducing the volume of demands and, consequently, optimizing IT resources and facilitating the digital transformation of your company.