This guide describes the benefits of ITSM and aims to eliminate any confusion about ITIL and ITSM and identify possible tools an organization could use to benefit from them. In this article, we explain what an ITSM is, how it works, and how to use it in your business. This training shows how the lifecycle stages are linked, which processes are involved, and what potential there is to improve the quality of your IT service management by reducing costs and increasing productivity. Also covered are some of the best practices that everyone should know and some tips and tricks.  

ITIL Service Management can bring many benefits to your business, not only in terms of cost savings but also for team members who follow ITIL practices. Adopting ITIL best practices can lead to enormous success and benefits for your organization. 

ITIL® is a set of guidelines and best practices that help IT Service Management (ITSM). For nearly four decades, the ITIL framework (and its versions) has helped companies identify, communicate, and implement best practices. Over time, it has become the basis for a standard that automates processes, improves service management, and regulates IT processes with appropriate certifications. In this article, we present some information from our IT Infrastructure Library (ITIL) that characterizes best practices for improving the delivery of IT services. There are different versions of this framework, each with its specific requirements, but all are consistent in their implementation.

ITIL is a set of best practices, not a standard, so it should be easy to tailor to different organizations. It is up to the organization to do the research needed to determine what works best for their needs and business objectives, but it is ITSM that adopts the best ITIL practices. IT problems may not solve all, and there is always a need for more information about the specific requirements of each of the different versions of ITIL. Although ITSM and ITIL are valuable tools and frameworks for organizations, they are not necessarily able to take them fully on board, as they can differ in their implementation and requirements. 

Comparing your current processes with the globally respected ITIL standards, you can get a clear picture of how to improve. By implementing lean and robust ITSM processes, reducing costs, and improving the logic of critical business decisions, you can get the most out of our resources and create the kind of IT – customer-centric experience – that excites your consumers. Also, through adopting and adjusting the process of an ITIL framework, you can make better budget decisions and maintain detailed metrics based on my company’s performance, not only the cost of the product or service but also the quality of the customer experience. 

Below are five benefits consistent with the best ITIL practices that can help your organization move toward better efficiency and more effective operations:

Stop putting out fires

Currently, IT departments are reactive and in a constant state of fire fighting, managing incidents at all times, instead of proactively planning IT resources, and investigating and mitigating failures.

In this state, you are held hostage by chance and at constant risk for not being in control of the situation. This way, you are unable to help your company because you need help first.

Define your relationship with the business

This is a crucial point. What is your role within the organization and in relation to other departments? And what does the company expect from IT?

Defining the role of IT in the organization collaboratively is an important step in clarifying what results IT needs to deliver and how it contributes to the organization’s success. 

Monitor routine

Monitor closely the services available to customers and users. Know before your users when an outage might occur. In this way, you work proactively, not to mention you maintain control and are not at the mercy of chance.

Numerous solutions perform monitoring (example: Nagios, Zabbix, among others), and indicate immediately when anomalies are possible. This is important because, in this way, at the end of a service period you know your availability index against the stipulated time window.

It is also necessary to monitor compliance with the deadlines agreed with its customers and users. Your teams need to deliver responses within the deadlines necessary for the smooth running of the business. For this, it is essential to use tools that manage all these agreements and set deadlines automatically based on their settings, as well as it is crucial to orchestrating the teams’ workflow.

Practice value co-creation

Learn from feedback by practicing value co-creation and experimentation. Use MVPs (Minimum Viable Product) in your relationship with the business and continuously evolve. Stay focused on the results that technology generates and not purely on technology by technology.

Decide to use globally validated practices

It is essential to adopt practices adopted and validated by several companies around the world. This reduces experimentation time and helps a lot on the path to success. Among the best practices for your IT, consider some: ITIL 4, Lean, DevOps and SCRUM.

The ITIL White Paper provides an overview of the implementation, management, and quality of IT services that meet the needs of your company. Your organization must manage and manage the problems that arise when a service has problems. 

Your organization can rely on ITIL to implement the most efficient solutions for different service scenarios. Using some or all of the ITIL best practices is also consistent with the broader goals of your organization. This allows different teams to build on best practices from ITIL and other frameworks like Dev Ops and SRE. The degree of integration and collaboration between different IT services and IT service providers is much higher if an organization has qualified ITIL practitioners.

Run2biz’s mission is to provide tools to organize IT, supporting the various managers worldwide to achieve success and greater visibility and efficiency. Did you like our tips? Visit our website and learn more about the 4Biz platform for IT management.

Reference:
https://www.guru99.com/what-is-itsm.html