IT Service Management (ITSM) is an important topic to consider when establishing the correct digital transformation strategy. Digital transformation and the vehicle by which companies drive it alters the fabric of how businesses do business.

With such a widespread call for company transparency, it is not only what you do, but how you get there that determines your target audience and customer base.

Even though many businesses are moving toward a digital economy, many still overlook the importance of ITSM, self-help, and knowledge management tools in achieving digital transformation success.

As a result, connecting corporate strategies with IT service management is a challenge to address.

This article will focus on the best methods for realizing the benefits of digital transformation.

Mistakes that Companies Make by Just Adding Technology to the Business

Many businesses do not consider their IT strategy as aligned with their digital transformation goals. They confront various issues, such as the capacity to create engaging user experiences or a shortage of skills and talent. The biggest problem is the gap between IT and business strategy, which causes customer expectations to fall short.

Here are some of the mistakes that companies keep making that you can veer away from:

Having a Hazy Understanding of ITIL

First and foremost, ITIL (Information Technology Infrastructure Library) is a collection of widely accepted best practices for ITSM. It brings together experts from the public and commercial sectors to align IT services with business goals by putting people, processes, and technologies on the same page.

ITIL is not anything that you can measure. Because ITIL is just a collection of guidelines, saying an organization or a tool is “ITIL-compliant” does not signify much. It is all about figuring out what works best for your company and tailoring ITIL to fit your requirements. As a result, all stakeholders must understand what you are trying to accomplish with your framework.

Expecting ITIL to Handle Everything Right Away

Adopting ITIL best practices will not solve all of the IT service delivery and support problems, especially in the early implementation phases. Using the service lifecycle, ITIL assists businesses in committing to a clear and transparent service delivery paradigm. As a result, companies should consider gradually implementing the procedures that are important to their operations.

Framing ITIL as a One-time, Ad hoc Solution

Teams must understand that ITIL is all about following principles to improve IT and business operations, requiring a certain amount of trial and error. It is not about deploying ITIL as a definitive answer or a one-time ITIL project; it is about improving processes over time to effectively and efficiently create more value.

How to Connect Tech to Business Values

Before you begin aligning ITIL with your business needs, it is critical to understand the elements that influence this alignment. The reason is plain: these are the aspects that you must address to get better alignment.

Organizational Culture

For ITIL to better match business goals, a continuous service delivery and improvement culture is required. This culture necessitates a forward-thinking organization. In this regard, the corporate culture is the first thing to look at when aligning ITIL with business needs. If the culture does not encourage innovation and improvement, then the decision-makers’ corporate perspective must change.

Get Rid of a one-size-fits-all Mentality

After you have determined whether or not an ITIL implementation is suitable for your company’s ITSM alignment, the following step is to select a software vendor. It is critical to realize that the ITIL framework encompasses various activities that might positively impact a company. In light of this, it is essential to pick a software vendor who can understand your business needs and make recommendations. One of the finest things you can do early on to align this endeavor with your business objectives better is to eliminate vendors who promise a one-size-fits-all approach to ITIL.

Staged and Phased Implementation

Adapting a staged deployment is one of the greatest ways to connect ITIL with business needs. It is better to pick a stage in the business cycle where you can use the ITIL framework rather than deploy it across all stages.

Proactive Education and Training

The use of ITIL is a departure from previous approaches. It is critical to educate all parties involved ahead of time. Acceptance, a crucial component of change management, is facilitated by this small effort. ITIL accreditation for key personnel goes a long way toward aligning ITIL, and ultimately, ITSM with business requirements.

Communicate and Disclose the Changes

Any change gets met with opposition. As a result, it has less to do with the technology and more with the people involved. There are many tiers of people involved in an ITIL implementation, each with various levels of empowerment and responsibilities. It is critical to communicate with all of them about the changes occurring to align ITIL with business needs. Naturally, in terms of the depth and frequency of communication, discretion is required.

The entire organization is affected by an ITIL deployment. Thus, it cannot exist as a stand-alone activity. As a result, all employees and stakeholders must participate. Participation from all levels of the business allows management to see firsthand the benefits and drawbacks of ITIL in a specific department. Ultimately, it is the responsibility of senior management to motivate all employees to participate by providing timely communication.

Run2biz Can Help You Integrate Your IT with Your Business Goals

Since 2004, run2biz has been hard at work to become today’s worldwide information technology company focused on developing agile technology solutions that simplify and provide real value in the day-to-day operations of organizations.

Start with the size of your needs and scale up to meet market demands with run2biz’s IT Service Management & IT Workflows Automation solution. With 4Biz’s multi-contract feature, your business can handle service to numerous clients straightforwardly and transparently, with indicators that ensure increased productivity and lower operational costs.

Expect an IT Service Management solution from run2biz that seeks to provide quality IT services in line with company needs, maximizing returns on investment and keeping the value chain running smoothly. Contact run2biz today.