A very short time ago, the IT area of a company was known as a supporting sector, of reactive action, destined to provide support and which was mainly occupied in leaving all computers and systems working so that the other functions of the company ran smoothly.
In recent years, with the intense digital transformation – especially caused by the Covid-19 pandemic – the image and functions of IT have changed drastically and have become one of the most relevant strategic pillars of the business.
An IT sector must be well-prepared and competent, able to converge processes and projects well, generating a good flow of value for the activities performed. Reasons that made companies leave the traditional IT services behind and adopt the methodology defined as ITSM – Information Technology Service Management.
While in many companies IT is still in charge of putting out fires, ITSM elevates it to a more preventive and programmed level. In other words, ITSM takes technology professionals away from the usual “damaged – repaired” and places them as fundamental to companies’ strategy.
This is made possible with the consolidation of systems and tools dispersed in automated processes and coordinated with the needs, goals, and objectives of each sector and of the corporation as a whole.
Next, learn more about ITSM and understand its importance to today’s business.
What is ITSM?
ITSM is a set of strategies, tools, and software that monitor and coordinate the entire life cycle of activities in a given sector – and, consequently, in the whole company -, with the objective of improving the way in which IT operates.
The ITSM process is designed according to the user’s needs and perspectives. Therefore, requests are better connected, assistance is improved, and results expand. It is a procedure that seeks an overview of the whole. In this way, IT professionals provide organizations with transparency in contexts such as connecting services, agile and satisfying solutions, and data protection.
Benefits
Some of the benefits of a good ITSM for companies are:
- Administer the production of current resources and supervise them for preventive support and/or maintenance actions;
- Outline the development of the company and its revenues in an economical and competent manner;
- Leave the “reactive/operational” mode and go to the “strategic” mode aligned with the organization’s interests;
- Present particular and technological dissolutions for new products;
- Unify the divergent sectors of a company and their work processes, coordinating and managing the set of value generation flows between the different sectors.
A good choice in ITSM solution can optimize the IT management strategies of modern and future-oriented companies. In order for the processes to be aligned with your business demands, it is important that you work with a specialized partner who makes this ideal tool available.
Run2biz offers its customers the 4Biz Service Management platform, capable of supporting the many needs of your company, not only in IT area. Want to know more? Schedule now your free 15-minute consultation with our expert on Digital Transformation.