Achieving IT operational efficiency is the great desire of technology managers since its concept is related to seeking the best performance for the company, expanding its capacity, but without jeopardizing the quality of its services or products.

However, to ensure operational efficiency, it is necessary to look for solutions that contribute significantly to improvements in management as a whole and have a team capable of managing the company’s technology with excellence.

If you want to know more about the topic and discover how to achieve operational efficiency in its IT processes, continue reading this post to present all the details. Look ahead!

Constantly bet on innovation

Although it sounds like a cliché phrase, innovation is indeed the key to success. After all, the best way to guarantee efficiency in operations and stand out from the rest is by finding new ways to improve the execution of processes.

Innovation is crucial because it guarantees competitiveness, which increases the company’s revenue and reduces costs, making processes more agile and expanding the customer portfolio.

However, it is worth noting that innovation can occur in different ways, such as through a new tool to execute processes or by launching a product or service.

Map operational processes

One of the pillars of IT operational efficiency is the mapping of operational processes. To accomplish it, we recommend surveying all procedures, tasks, and tools performed in the IT routine, and considering the how and the why of each operation.

Its importance is because one of the bases of operational efficiency is the standardization of processes, which, in turn, is also the basis for strategic management since the main objective is to improve the production stages to obtain better results.

Through the process mapping, it is possible to observe optimization opportunities since the manager now has an overview of his team’s productivity. With this, he is modeling the flow of activities to improve performance and competitiveness.

When mapping operational processes, it is possible to obtain the following advantages:

• reduction of delays in deliveries and rework;
• cost reduction and automation of routines;
• elimination of unnecessary activities;
• changing procedures to make them faster;
• achieving greater control and monitoring;
• standardization considering the best production practices to generate more transparency;
• increased customer satisfaction with the product or service;
• definition of roles within the process.

Identify bottlenecks

Another step that increases the efficiency of the company’s operations is the identification of bottlenecks. This situation occurs when an element present in the production process limits the execution or production of the processes.

Thus, it is essential to identify bottlenecks related to operations and, in the cases where it occurs, generate unnecessary expenses, and hinder the execution of the work to its maximum potential.

Map workflows that can be automated

Today, the most practical and safest way to achieve IT operational efficiency is by investing in automation technologies. This procedure prevents IT professionals from being overwhelmed with repetitive and routine tasks.

So, to start the automating, map workflows that can be automated and then plan to put into practice with enough time so that the IT team can carry out execution activities.

Create a cost reduction plan

To achieve operational efficiency, all available resources must be better allocated. Thus, before determining which processes can be automated, restructured, or eliminated, it is necessary to reflect on each investment’s operating costs made by the area.

This is an important measure because, by identifying investments that are underused or that no longer make sense for the company, the manager has more resources to invest in solutions that help in the day-to-day work of the IT area.

An example of costs that do not involve work directly and can be eliminated are unnecessary licenses or a local infrastructure that could migrate to the cloud.

Get access to real-time metrics and dashboards that support decision making

Dashboards with access to real-time data are critical in decision-making. Primarily because in the reading and analysis of dashboards, it is possible to see how many calls await resolution, the average service time, overloaded employees, bottlenecks in specific processes, and various other indicators.

Based on this information, the IT team can search for solutions that demonstrate this transparency and facilitate the work and performance of employees.

Count on good IT management tools for operational efficiency

Finally, it is also essential that the company invests in good IT management tools to achieve operational efficiency. In this case, the ideal is for the solutions made available to the team and regularly evaluated to eliminate solutions that are not suitable, then inserting new tools capable of making work faster and more efficient.

The manager must be aware that by using the appropriate tools, the IT sector will meet deadlines, achieve goals, and help other areas of the company more easily.

In this sense, it is worth noting that it is not adequate to seek optimization if the company’s infrastructure does not allow an actual increase in the efficiency of tools, equipment, and processes.

 Now that you know how to achieve IT operational efficiency put our tips into practice as soon as possible to achieve the desired results and, consequently, also benefit the entire company.

What did you think of this post? Did you like our tips? So, please share this post on your social networks and help other colleagues discover how to achieve IT operational efficiency!