Two new avenues have recently emerged that are beginning to challenge IT’s role in the faster and more agile DevOps world. In the early days of DevOps, there was much talk about the need for a faster, more agile and flexible, more agile and dev-centric, agile world, but not much about actual implementation. 

Although they are used interchangeably, ITSM and ITIL are not the same, but they help inform and inspire other IT management frameworks. ITIL is an open-source, free-to-use, cross-platform, multifunctional system, agile and flexible IT Management System (ITMS) framework, and inform other IT frameworks. 

ITIL is for Information Technology Infrastructure Library and is used to define common terminology and best practices for IT service management and define a common framework for the management of IT services and infrastructure in a business environment. ITIL defines best practice in IT service management and defines standard terms such as IT infrastructure, IT services, and infrastructure management. The IT infrastructure library is a globally recognized framework for managing IT services and infrastructure in a business environment. 

ITIL’s best practices are a good start when it comes to IT service management, even if some of its recommendations may not be practical for your organization.ITIL is a theoretical best practice that provides information on managing IT services, not an actual IT service management solution.  

The use of a mixture of ITIL and DevOps best practices is consistent with the organizational goals. Applying one of the four guiding principles gives you a solid foundation in service management, regardless of where you are in terms of your company’s IT service management strategy. Now that you understand the difference between ITIL and ITSM, you can better plan and manage IT processes within an organization. You can start immediately to use one or both of the ITIL 4-led principles in implementing a new ITM solution such as ITOps. 

The ITIL processes described in ITIL 4 extend and maintains the importance of the current ITIL processes while at the same time expanding and integrating new technologies such as DevOps, as well as new ITM processes. 

Some of the world’s foremost authorities on managing ITSM got together to develop standards for implementing ITSM. ITIL is the product of that effort. ITIL has been routinely updated over the years. If you’re wondering why organizations don’t just develop their implementation frameworks, the answer is simple: There’s no need to reinvent the wheel. The creators of ITIL have thought through everything, and ITIL has been successfully used by thousands of organizations worldwide.

Some 4Biz advantages for you:

• Preserve your data
• Maintain your processes and flows
• Create new solutions and applications (low code)
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