The cloud computing paradigm poses existential questions to IT companies: how do they remain relevant in a cloud environment? IT Service Management is defined as integrating IT services into the business model of the entire organization. In today’s typical organization, cloud computing is a critical component of IT Management Strategy (ITMS) and its role. 

ITIL (Information Technology Infrastructure Library) is a widely accepted IT service management approach to cloud services. Remember: what ITIL represents is an attempt to adapt IT services to your business needs.

ITIL enables individuals and organizations to deliver cost-effective IT service management. ITIL Service Management brings many benefits to the company, as team members benefit from following ITIL practices. Companies can use ITIL to realize their business advantages faster through defined processes.

Cloud Services benefits

A cloud savvy ITSM capacity manager can leverage the cloud to deliver significant benefits to the business. The implementation of private cloud services enables companies to offer services based on cloud computing without compromising architectural controls. 

In other words, you will implement the latest technology, service design, and integration of cloud services into your IT infrastructure. While the low-level activities associated with supporting an IT infrastructure remain with the cloud service provider, the IT organization must understand and work with the latest technologies and service designs and integrations. By using cloud computing services, they have access to the latest IT technologies without the associated costs.  

ITIL is greatly beneficial in this respect and can help cloud computing in several ways, such as integrating cloud services into IT infrastructure. In addition, a structured approach based on ITIL can be used to investigate the potential impact of cloud computing on the organization. ITIL will also examine how such ITIL can be helpful for organizations in migrating to cloud computing.

Itil framework in service management

Modern service management is an ever-evolving set of procedures and practices based on Agile and DevOps to leverage the existing and emerging private and public cloud capabilities of organizations. Cloud service providers manage microservices as managed services, while customers manage only their application layer development. Cloud computing (VMs) is managed as a service, with the customer managing only the development of his application and the cloud service provider managing the service.  

IT organizations must design, manage, and deliver high-quality services that leverage cloud computing to benefit their customers. This enables them to focus, improve, modify, and manage the quality of the services they use and provide. 

The implementation of SaaS in this environment is based on the concept of the ITIL Service Life Cycle. Modern service management represents a progressive phase in the life cycle, which represents changes and innovations, e.g., DevOps is a core tenant of it. The overall approach needs to be reconsidered because the life cycle’s progressive phases represent changes or reformation.  

The ITIL Service Lifecycle comprises five core areas in which IT services are deployed, improved, retired, and redeployed. ITIL Service Design provides a framework for expanding and changing services within the ITSM environment. ITIL4 Service Life Cycle helps define and set up the IT service design, how it is created, delivered, evaluated, improved, and eventually retired. 

While it is essential to define the right process for change management in the cloud, it is equally important to use ITIL to manage IT infrastructure and applications in the cloud. While it can be a single monitoring solution across the company, companies can also use it to provide managed cloud-based services such as cloud services, hybrid cloud, and hybrid IT services. For a company to be successful, it must be used to manage IT services and manage its IT assets in the cloud. 

4Biz platform has 16 ITIL processes certified by PinkVERIFY™. It brings several features, such as indicators and metrics panels, virtual assistant and chatbot, implementation of AIOPs, that is, everything your company needs to improve service intelligence and clients and employees’ experience.

Some 4Biz advantages for you:

• Preserve your data
• Maintain your processes and flows
• Create new solutions and applications (low code)
• Make customizations yourself
• Empower your technical team
• Integrate systems, ERPs and enhance your Digital Transformation

Reference:
https://www.linkedin.com/pulse/how-make-your-itsm-organization-agile-first-steps-nikola/